1. **Claim Period:**
Users have the right to request a refund within 14 calendar days of the purchase, in accordance with the EU Consumer Rights Directive and Spanish law.

2. **Claim Process:**
To file a refund request, the user must contact us via email or through the feedback form on our website, stating the reason for the refund.

3. **Proper Service Execution:**
If the service is performed properly and in accordance with the description provided on our website, the refund may be declined.

4. **User Errors:**
Issues that arise due to incorrect information or instructions provided by the user will not be considered for the return of funds.

5. **Refund Time Frame:**
Following confirmation of the refund request, we commit to return the indicated amount within 14 calendar days.

6. **Return Conditions:**
The refund will be made to the same payment method that was used for the payment. If the original payment method is unavailable, we will contact you to discuss alternative refund methods.

7. **All refunds are final:**
After refunding the funds, all claims and obligations between “GALLERY FUSION EXPRESS” and the user will be considered fully settled.

8. **Dispute Resolution:**
All unresolved issues through the refund procedure will be forwarded to competent legal authorities in accordance with Spanish law.

Please carefully read these terms before using our platform. Your agreement with these terms will be inferred from your use of our service. If you have any questions about our money-back policy, please contact us.